Digital vs Manual Customer Due Diligence — What Do You Save?
Most accounting firms still handle customer due diligence (KYC) manually. It works — but it costs time. Let's do the math.
Manual process — what it looks like
A typical manual KYC process per client takes approximately 30–45 minutes:
- Prepare a template (Word or Excel)
- Send via email to the client
- Wait for a response, send reminders
- Enter data manually
- Assess risk level based on personal judgment
- Archive documentation in binders or folders
200 clients × 45 minutes = 150 hours per year. With an internal hourly cost of €80–120, that means €8,000–18,000 per year in time that cannot be billed to clients.
Digital process — same result, a fraction of the time
With a digital KYC system, the process looks like this:
- You click "Send request" — an email goes out to the client
- The client identifies themselves with BankID and fills in the details themselves (5–10 min)
- The system calculates risk level automatically based on 8 factors
- You review and approve (2–3 minutes per client)
Total time per client: under 5 minutes. For 200 clients: approximately 15 hours per year.
The comparison
| Manual | Digital | |
|---|---|---|
| Time per client | 30–45 min | Under 5 min |
| 200 clients per year | 100–150 hours | ~15 hours |
| Cost in time | €8,000–18,000 | €1,200–1,800 |
| Documentation | Scattered | Centralized & encrypted |
| During supervision | Stressful | Everything in place |
The cost of ITRAB KYC
With 200 clients, the platform costs approximately €3,000 per year. This means you save €5,000–15,000 per year in freed-up time — starting from the first year.
Estimated annual savings with 200 clients
€5,000 – 15,000
in freed-up working time that can be billed to clients instead
Calculate your savings
Book a demo and we'll show you how ITRAB KYC works with your specific conditions and how much time you can save.
Book a 15-minute demo →
